Why can’t we have a more precise time for pick-up or delivery?
Why can’t we have a more precise time for pick-up or delivery? Carriers often struggle to provide a precise time for pickup or delivery,
Dealer FAQs & Transport Tips
Do not allow “Night Drop” deliveries
Do not allow “Night Drop” deliveries Carriers are instructed not to deliver vehicles after hours or leave the keys in the “Night Drop Box”
What Happens to Transports Around Holidays
What Happens to Transports Around Holidays When major holidays approach, it changes the transport industry, causing delays and often higher prices. Drivers want to
What is Covered by the Carriers Insurance
All vehicles are covered by insurance during shipping. Carriers are required to provide proof of cargo insurance, which we verify as we assign every
Shipping Electric Vehicles
Shipping Electric Vehicles The average electric vehicle (EV) weighs about 1,000 pounds more than its combustible engine counterpart. It is not surprising, then, that
Why do we need the other dealership info on a dealer trade?
Why do we need the other dealership info on a dealer trade? For Team Alex to transport dealer trade vehicles effectively, we need the
Why Team Alex Does not Offer Rebates
Why Team Alex Does Not Offer Rebates At Team Alex, we are often asked if we provide “incentives” or “rebates” for referring customers to
Multiple brokers on the same transport order
The Downfalls of Multiple Transport Brokers A mistake often made unknowingly by relatively new salespeople is to hire multiple transport brokers for the same
Do I need to limit the amount of gas in the car?
Do I Need to Limit my Gas in the Tank During Shipping? Fuel limitations vary based on where the vehicle is headed. For regular
What happens if delivery contact is MIA
What Happens if the Delivery Contact is Unavailable? Whether you’re a dealership shipping a car to a customer or a personally-owned vehicle is being
What Snowbird Season is and how it Affects Transport Prices
What is “Snowbird Season” and How Does it Affect Shipping? Each Fall and Spring, a seasonal market trend affects the vehicle shipping industry nationwide.
What is included in your quoted price?
What’s Included in Your Transport Fee? Our transport prices are 100% all-inclusive–there’s never a penny more to our transports than what we quote you.
What is the Best Way to Reach Team Alex?
What is the Best Way to Reach Team Alex? The transport world moves lightning fast and responding to customers’ requests for quotes and orders
Manheim Gate Pass – Which One Do I Send?
Manheim Gate Pass Example When retrieving a vehicle from a Manheim auction site (and most other auctions, as well), the gate pass with the
Why We Need a Gate Pass
Can you find the vehicle with VIN A12BC3DE45FG67890 among this sea of cars? Why do we need a gate pass for auction pickups? Having
Avoiding a “No-Load” Fee
Avoiding a “No-Load” Fee A “no-load” fee may be imposed on a transport if the carrier arrives (or is on the way) to pick
Can I track my vehicle During transit?
Can I Track my Vehicle During Transit? The short answer is no, you cannot “track” your vehicle during transit. Working with one of 20,000
Why Do You Need My Customer’s Contact Information?
Why do you need my customer’s information? When Team Alex coordinates shipping, sending information about their transport is critical to setting up realistic expectations for
Why Do You Need 1 to 4 Days to Pick Up?
Why Do You Need 1 to 4 Days to Pick Up? For every available opening on a transport truck, there are 15-20 cars waiting
What Factors affect transport prices?
What Factors Affect Transport Prices? The transportation industry is market-driven, meaning the supply and demand for the services of transport trucks is what sets prices.
Understanding the Supply & Demand of the Transport World
The transportation industry is market-driven, meaning the supply and demand for the services of transport trucks is what sets prices. Every route has its own
Sprinter Vans and the Challenges of Long Distances
Why it’s difficult to ship sprinter long distance Transporting cargo and passenger vans is pretty common. The longer the trip, however, the harder it is
Re-assigning Trucks
Re-Assigning Carriers Cancellations (and re-assignments to a new carrier) happen in about 15-20% of transports and occasionally multiple times for a single transport. Don’t be
Mechanical Issue with Transport Trucks
Mechanical Issues with Transport Trucks Transport trucks typically run 7 days a week and travel up to 400,000 miles a year, making mechanical failures inevitable,
Is the vehicle ready to ship?
Knowing when a vehicle is ready is the most crucial piece of information needed when shipping a car. It often helps speed up pick-up if
How is my car insured during transport?
Is My Vehicle Insured During Transport? Carriers must provide cargo insurance for the loads they transport, which Team Alex and our dispatch team verifies before
Electronic BOLs
Many carriers use an online or electronic Bill of Lading or BOL. If a carrier picking up or delivering a vehicle for you uses an
Customer Bill of Rights
Customer BILL OF RIGHTS At Team Alex, our mission is to provide an efficient and smooth shipping experience for every customer with amazing service. We
Why are Shipping Dates Estimated?
Why are shipping dates estimated? The transportation industry is market-driven, meaning the supply and demand for the services of transport trucks is what sets prices.
Cancellations, Delays & Changes in schedules
Cancellations, Delays & Changes in schedules Changes, delays and cancellations to vehicle transports occur frequently. Trucks are at the mercy of weather, construction, breakdowns and
Can I dictate where my car rides in transit?
Can I dictate where my car rides in transit? People often ask if they can request their car to be transported only on the top
Automated vs Manual Quotes
Automated Quotes vs. Manual Quotes The latest “thing” in the vehicle transport industry is the ability to quote transports using a complex algorithm or artificial
ANYthing shipping WITH vehicle must be on BOL
Items Shipping with a Vehicle MUST be on BOL A walk-around with a carrier assesses your vehicle at both origin and destination–similar to renting a
Enclosed vs. Open Shipping
When do I need Enclosed vs. Open Shipping? Team Alex recommends Enclosed carriers according to transportation industry standards. It is recommended to ship enclosed any
Why We Can’t Price in the Future?
Speculating on vehicle transport rates more than a week or so in the future is much like predicting what the price of gold or oil
What to Do if there is Damage
It is rare and we take many steps to prevent it, but damage can happen during vehicle transport. For Team Alex, it happens only in
When do I need Enclosed vs. Open Shipping
Team Alex recommends Enclosed carriers according to transportation industry standards. It is recommended to ship enclosed any vehicle with an Insurable value over $100,000 or
Testimonials
Tom Mars
As a former EVP of the world’s largest company, I know outstanding service when I see it. I rarely write reviews, but I wanted to tell others who are looking for a five-star transporter that Alex Lopez is the guy to call.
Flawless execution from beginning to end with a “we'll get it done” attitude. Incredibly impressive. I’ll never use anyone else but Team Alex to deliver a new car from an out of state dealership. You shouldn't either.
Ross Gale
"Highly recommended— with an almost annoying level of responsiveness (seriously, they always answer email text and phone within a minute), high standards for carriers, and competitive rates, Team Alex is the best!"
Moses Kaijuka
, Passport INFINITI of Alexandria
Team Alex is by far the most reliable transportation company we've dealt with.
Great communication, reasonable costs, and quick delivery. We have been dealing with them for about a year now and haven't had any hiccups so far.
Mo Diab
, Mercedes-Benz of Houston Greenway
Hands down one of the best in the business!
Going on 5yrs with Team Alex and still plenty more!
Michael Lasko
, Bill Vince's Bridgewater Acura
I can honestly say,
In 19 years selling sports and exotic cars I find you guys to be the best I've dealt with!
Larry Williams
, BMW Northwest
Team Alex has been nothing, but professional, reliable, consistent and customer friendly to me and my clients.
I have used other transport companies over the years but none that is as impressive as Team Alex.
When I refer colleagues and my customers, I literally have no worries about my reputation being adversely affected. It is quite the opposite!
Team Alex is the only transport company I will use and refer.
Jim Bloom
, Mercedes-Benz of Naperville
Team-Alex Lopez is fantastic!
I work at Mercedes-Benz of Naperville in Illinois and we use them all of the time.
Their team is responsive to me and follows up to make sure our vehicles are delivered on time anywhere in the country.
Esther Shamouel
, Infiniti of Roseville
TEAM ALEX!!!!! That is all you need to know for your shipping needs. When quality care, time, money, and client satisfaction is on the line, no one does it like Team Alex. They are even responsive within 20 min on a Sunday evening. (Which I would never expect but appreciate).
They have taken great care of me and my clients consistently and I would not consider trusting anyone else for the job.
They have made it so easy, that I even have an instant idea of what the freight cost will be through the QQLink page. Team Alex all the way.
Eduardo Huerta
, Mercedes-Benz of Houston North
You guys are my go-to-guys for any transportation needs.
I have used other companies in the post and Team Alex is the only name I ever remember.
Great Job!
Colleen Morgey
, Holman Cadillac
Your company is awesome to work with which is very unusual at this time. We really appreciate you!
Chris Atkins
, Ed Morse Sawgrass Auto Mall
Alex Lopez & his team, from Ship Your car Now definitely goes above and beyond and delivers OUTSTANDING service!!
When looking for a transporter, Team Alex are the ONLY people you will need!! The best I have ever seen as far as providing great service!
Casper Yim
, Keeler Motor Car Company
I’ve always counted on team Alex, ship your car now for my auto transport needs. This has been my second time using them and they are extremely transparent and easy to work with. I highly recommend them for any dealership transport needs, as they have been very helpful!
Brent Gorski
, Nyles Auto Group
We ONLY use Team Alex for our shipping needs - for both dealer trades and customer deliveries.
Alex and his team are always there for us, on top of everything, and has our back with every transport.
We couldn't do it without Team Alex and their support.
Bob P
I asked my salesman who I could use for shipping my new car to me across the country. He handed me your card.
When I asked for other names to get other quotes, he said this was the only name I would need because it's who their dealership trusts.
Bart Broda
, Mercedes-Benz of Westmont
Team Alex is unbelievable. Always on top of everything. Great service and easy to work with! Definitely recommend them!
Anthony Burruano
, Treasure Coast Lexus
Alex and his team is unlike any transportation company I have ever worked with.
He and his team always go above and beyond
for us here at Treasure Coast Lexus.
Team Alex is better than Google with their updates and timelines, flawless.
I will always use Team Alex and will recommend them to anyone looking to transport a vehicle!!!!
Auction Transports
Team Alex typically delivers auction vehicles 30% to 50% faster than the in-house transport companies. You can’t sell what you don’t have yet.
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Delivery Instructions for Your Customers
Setting proper expectations is the key to happy customers. Team Alex developed a video to walk your customer through the vehicle delivery process.
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Quick Quote Link (QQLink) Tool
A highly popular tool Team Alex created for their customers to request a transport quote or place a shipping order, from any device, in about 1 minute.
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Dealer Vendor Agreement
A standing wholesale Dealer – Vendor agreement that allows Team Alex to ship for you at will, without requiring signatures for each shipment.
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Get out of the transport loop
Many dealerships want to distance themselves from transporting their vehicle sales. Team Alex made the referral process faster and easier.
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When to choose enclosed transport
At Team Alex, we know that using the proper transport truck for the job is critical to reducing your risks during shipping.
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