Transport-related damage is relatively rare, occurring in less than 2% of transports. Although this type of damage can happen, our carriers are required to have comprehensive cargo insurance that covers incidents of driver negligence and accidents.
The carrier’s cargo insurance does cover damages caused by driver negligence and accidents. However, it does not cover damages resulting from “Acts of God,” such as severe weather events or flying debris. Therefore, damages like broken windshields or paint chips caused by hail must be addressed by the vehicle owner’s insurance. This policy is standard among most transportation companies, including SYCN.
It’s extremely important to know what steps to take in the unlikely event that damage occurs during transport.
First, it is essential to note any damage on the Bill of Lading (BOL). Additionally, documenting the damages with pictures or videos while the carrier is still present is crucial. Finally, All damages must be reported to Team Alex and submitted using a damage claim form within 24 hours of delivery. Reporting damages within this timeframe is vital; failing to do so will most likely result in insurance companies denying the claim and refusing to pay for the damages.
It’s crucial not to try negotiate a resolution directly with the carrier or driver, as this often leads to unsatisfactory outcomes. Instead, please follow the steps provided by Team Alex to ensure your claim is processed correctly. Remember that neither the carrier company nor the driver has control over the claims process. Also, as outlined in our terms, neither the carrier nor SYCN provides additional compensation beyond covering the repair or replacement of the vehicle.
It is important to understand that the carrier is responsible for documenting any existing damages or imperfections during both the loading and delivery processes. However, the carrier is not required to act as a third-party appraiser or to inspect the vehicle on behalf of the receiving party. Additionally, the carrier is not obligated to inform the involved parties about any preexisting damage or imperfections. I hope this clarifies what is covered by the carrier’s cargo insurance.
Please also refer to the FAQ What to Do if There is Damage
File a Damage Claim