POV FAQ – Is door-to-door vehicle transport possible?
In most cases, the truck transporting your vehicle can deliver right to your door; however, a number of factors make door-to-door delivery not possible.
In the following scenarios, a more appropriate location for a transport truck is required:
- Gated or weight-restricted community
- Narrow, congested or winding streets
- Low-hanging trees, power or utility lines
- Main thoroughfare (local laws often prevent truck parking)
- No outlet or turn-around for a large truck
If your street or neighborhood is not easily accessible by a large transport truck, meeting at a nearby parking lot (i.e. shopping center, big box store, school or church lot) may be necessary to facilitate a safe delivery. Work out delivery details directly with your carrier or driver ahead of time, using the number(s) provided in your Team Alex dispatch notice.
Many carriers prohibit calls and texts while driving or loading vehicles, so be sure to leave a message with your order number, your vehicle and the cities of origin and destination. In those cases, calling or replying to texts will likely happen at their next stop. If you are unable to reach your carrier after several attempts by phone and/or text, please let Team Alex know. We will happily assist you.