Do not allow “Night Drop” deliveries
Carriers are instructed not to deliver vehicles after hours or leave the keys in the “Night Drop Box” when a dealership representative is unavailable to inspect and sign the Bill of Lading (BOL).
This guideline is essential for ensuring a clear chain of custody. Any potential damage during delivery can only be addressed if it is inspected and documented on the BOL at the time of delivery.
It is imperative that you do not agree with the carrier, regardless of the situation, to drop off the vehicle without it being inspected. Agreeing to this will waive your right to file a damage claim. The insurance company or the carrier may claim that no damage was present when the vehicle was delivered. Without an inspection conducted by a dealership representative at the time of delivery, there will be no evidence to prove that the damage did not occur after the vehicle was delivered.