Delivery Instructions
For private individuals
Team Alex specializes in transporting vehicles for dealerships and their customers. We do our best to make shipping effortless for our customers. There’s a reason so many dealerships refer their customers to our team.
Once we find and assign a vehicle to a transport truck, Team Alex emails our customers the carrier’s contact information and estimated dates of pickup and delivery. We even include a fun little video to help understand what to expect during the transport process.
Occasionally, orders get canceled by carriers and we send notices for that, as well. It could be due to a mechanical failure, driver illness or rescheduling an entire shipment. For whatever reason, cancellations are a fairly normal part of the transport industry and most shipments get re-dispatched quickly.
The great majority of transports arrive on schedule without any problems, however, there can be many potential challenges between pickup and delivery sites, some completely out of our control.
Drivers are limited by Federal mandates to a maximum number of hours and/or miles per day for safety reasons. No reputable shipping company will guarantee exact delivery dates and times—there are far too many challenges and stops along the hundreds or thousands of miles a vehicle will travel.
Damage is rare, but if there is any, it must be marked on the Bill of Lading (BOL), pictures taken and sent to Team-Alex immediately. Damage claims cannot be made if the damage is not noted on the BOL and signed by both the receiving party and driver.
Vehicles usually can arrive somewhat dirty–they traveled the miles as if they were driven. Even vehicles in enclosed carriers can arrive dusty.
It is our hope your vehicle arrives like 99% of our shipments do–on time and in the same condition as when it left the origin (plus maybe a little travel grime).
If you require any further information,
feel free to contact us.
Testimonials
Tom Mars
As a former EVP of the world’s largest company, I know outstanding service when I see it. I rarely write reviews, but I wanted to tell others who are looking for a five-star transporter that Alex Lopez is the guy to call.
Flawless execution from beginning to end with a “we'll get it done” attitude. Incredibly impressive. I’ll never use anyone else but Team Alex to deliver a new car from an out of state dealership. You shouldn't either.
Ross Gale
"Highly recommended— with an almost annoying level of responsiveness (seriously, they always answer email text and phone within a minute), high standards for carriers, and competitive rates, Team Alex is the best!"
Moses Kaijuka
, Passport INFINITI of Alexandria
Team Alex is by far the most reliable transportation company we've dealt with.
Great communication, reasonable costs, and quick delivery. We have been dealing with them for about a year now and haven't had any hiccups so far.
Mo Diab
, Mercedes-Benz of Houston Greenway
Hands down one of the best in the business!
Going on 5yrs with Team Alex and still plenty more!
Michael Lasko
, Bill Vince's Bridgewater Acura
I can honestly say,
In 19 years selling sports and exotic cars I find you guys to be the best I've dealt with!
Larry Williams
, BMW Northwest
Team Alex has been nothing, but professional, reliable, consistent and customer friendly to me and my clients.
I have used other transport companies over the years but none that is as impressive as Team Alex.
When I refer colleagues and my customers, I literally have no worries about my reputation being adversely affected. It is quite the opposite!
Team Alex is the only transport company I will use and refer.
Jim Bloom
, Mercedes-Benz of Naperville
Team-Alex Lopez is fantastic!
I work at Mercedes-Benz of Naperville in Illinois and we use them all of the time.
Their team is responsive to me and follows up to make sure our vehicles are delivered on time anywhere in the country.
Esther Shamouel
, Infiniti of Roseville
TEAM ALEX!!!!! That is all you need to know for your shipping needs. When quality care, time, money, and client satisfaction is on the line, no one does it like Team Alex. They are even responsive within 20 min on a Sunday evening. (Which I would never expect but appreciate).
They have taken great care of me and my clients consistently and I would not consider trusting anyone else for the job.
They have made it so easy, that I even have an instant idea of what the freight cost will be through the QQLink page. Team Alex all the way.
Eduardo Huerta
, Mercedes-Benz of Houston North
You guys are my go-to-guys for any transportation needs.
I have used other companies in the post and Team Alex is the only name I ever remember.
Great Job!
Colleen Morgey
, Holman Cadillac
Your company is awesome to work with which is very unusual at this time. We really appreciate you!
Chris Atkins
, Ed Morse Sawgrass Auto Mall
Alex Lopez & his team, from Ship Your car Now definitely goes above and beyond and delivers OUTSTANDING service!!
When looking for a transporter, Team Alex are the ONLY people you will need!! The best I have ever seen as far as providing great service!
Casper Yim
, Keeler Motor Car Company
I’ve always counted on team Alex, ship your car now for my auto transport needs. This has been my second time using them and they are extremely transparent and easy to work with. I highly recommend them for any dealership transport needs, as they have been very helpful!
Brent Gorski
, Nyles Auto Group
We ONLY use Team Alex for our shipping needs - for both dealer trades and customer deliveries.
Alex and his team are always there for us, on top of everything, and has our back with every transport.
We couldn't do it without Team Alex and their support.
Bob P
I asked my salesman who I could use for shipping my new car to me across the country. He handed me your card.
When I asked for other names to get other quotes, he said this was the only name I would need because it's who their dealership trusts.
Bart Broda
, Mercedes-Benz of Westmont
Team Alex is unbelievable. Always on top of everything. Great service and easy to work with! Definitely recommend them!
Anthony Burruano
, Treasure Coast Lexus
Alex and his team is unlike any transportation company I have ever worked with.
He and his team always go above and beyond
for us here at Treasure Coast Lexus.
Team Alex is better than Google with their updates and timelines, flawless.
I will always use Team Alex and will recommend them to anyone looking to transport a vehicle!!!!